Author: vciwork

When Alanna Cyre started with GEF Seniors Housing as a Dining Room Attendant turned Supervisor five and a half years ago, she would have never guessed she would switch to a Recreation Coordinator at McQueen Place. Over a year into the position, she loves every minute of and is discovering new things every day.

“I stepped in when the Recreation Coordinator was away for a bit. I realized how much I enjoyed the difference between Dining Room Supervisor and Recreation [when it came to] getting to know the residents in a different way. Really learning what they are passionate about and then when the opportunity arose for me to take on this position, I was very excited to take a step forward and continue on what I was doing to help the residents”.

The role of the ten Recreation Coordinators located in all of our lodges is to plan and oversee the activities and events at the lodges and apartments. They coordinate a monthly calendar of age appropriate activities, outings and special events for the residents to enjoy, such as bingo, card games, entertainment, birthday parties, exercise classes, bus outings, religious meetings, pub nights and more!

Recreational activities geared for seniors have been proven to provide emotional, physical, and cognitive benefits. “I think [recreational programming] is really important because it helps with their Quality of Life. I’ve seen seniors at other facilities [and] they don’t have as many activities as what GEF has to offer”.

“You can see how excited and happy the residents are to be able to do these activities. If an activity gets cancelled because someone is sick or a volunteer has to cancel last minute and no one else can take over, you see their disappointment because they were really looking forward to be able to do something”, Cyre says. “At the lodge, they have a harder time, getting out as much, they aren’t as mobile. So to be able to have all those activities inside the building, so that they don’t have to go far, is great! They can walk down the hallway or go down to the basement to do these activities and still feel the comfort of their own home and not have to worry.”

When a new resident moves in, Cyre meets with them multiple times within the first few weeks to let them know of the programs the building has in place and helps them to get to know some of the other residents. Some residents aren’t quite ready to make that jump right away and others fit right in. At the lodge, they use the buddy system for new residents to get acquainted. She will often introduce them to more active residents who can show them the ropes a bit. This makes them feel more comfortable and when it comes to meal time, because they had that previous connection and know a friendly face or two, they don’t feel so alone.

“Working at GEF has been very eye opening to see the difference between isolated seniors and how to [combat] that isolation. Whether it’s doing one-on-ones with residents or getting them involved with group activities, we like to figure out when new residents move in, what activities they like to do and what they used to do before they moved here. If they liked to do certain activities that aren’t normally ran here, then we will try to introduce those activities so that other people can learn to play them.… It’s really helping their Quality of Life and seeing how much of a difference it makes to the seniors”.

Since starting with GEF Seniors Housing in 2017, Madison Black has bounced between multiple GEF location including Central Services, Pleasantview Place, and Montgomery Place. She is working to develop positive initiatives that she hopes will address many of the challenges faced by seniors when they experience social isolation. Pleasantview Place was being used as the first pilot site for the program because of its size and its integration of both lodge units and apartments. Black’s pilot project has a very simple and direct objective.

“My goal is to reach socially isolated seniors through recreational programing, community support resources and to help build a sense of community throughout the building” says Black about the Resident Buddy program. The program will act as a welcome-committee for seniors moving into GEF Seniors Housing buildings, offering a chance for neighbours to get to know the new members of the community.

In addition to the welcome-committee activities, the Resident Buddy program also opens up volunteering opportunities for individuals living in GEF Seniors Housing buildings. The volunteering opportunities that the seniors join can either be at a GEF Seniors Housing site, directly positively affecting their friends and neighbours, or out in the larger community. Black explains she’s developed close relationships with many of the local senior centres in Edmonton to help increase more opportunities for residents living in GEF Seniors Housing buildings to find those meaningful connections and opportunities to contribute something back.

“I want to show [the seniors] how valuable they are to the community and the building through volunteering opportunities,” says Black.

In addition to the Resident Buddy Program, Black is also developing a program that will bring in individuals to befriend seniors experiencing social isolation. The Friendly Visitor Program is still in development and will soon see connections being made between GEF Seniors Housing residents and community volunteers.

“[The Friendly Visitor Program] offers companionship to seniors that are feeling isolated,” says Black. “It will give the seniors someone to talk to, confide in, share stories with, and it gives the seniors something to look forward weekly. I want to provide support and resources to seniors that may be facing everyday barriers.”

The programs Black continues to help develop encompass one only aspect to her work. She and the other Community Supports team members schedule regular times to visit different sites for seniors to drop-in with questions or just sit and talk. Black has also developed a calendar system that helps address the language barriers in some of the buildings.

“Because GEF Seniors Housing has such a large spectrum of languages throughout the building, I started to offer a calendar translation services,” says Black. “This service allows seniors to request their monthly activity calendar translated into their preferred language. It is my hope that this would encourage all of our seniors to participate in daily activities.”

 

One of the things that surprises Cheryl Ackimenko the most about the Community Supports program with GEF Seniors Housing is how often individuals call the team’s main phone line looking for assistance. She points out how every one of GEF Seniors Housing’s buildings has posters up in common areas giving information about the Community Supports program with all relevant contact information. Some individuals contact the Community Supports team even before they’re in a position of needing assistance.

“One gentleman, who recently called, moved in to his apartment a few days earlier and said he does not need any support now, but wanted to learn about services in the community should he need them in the future,” recalls Ackimenko. “He was pleasantly surprised the Community Support program was available and so accessible to him.”

Ackimenko’s previous career as an Outreach Worker, made her the perfect fit to oversee the Community Supports team while the team’s original manager, Shanika Donalds, completes her temporary leave. Ackimenko managed multiple buildings around GEF Seniors Housing for five years before moving to her position as the interim Community Supports Manager, where she oversees the team of Outreach Workers and the individual projects each is working on. The Community Supports team is made up of Nicole Smith, Madison Black and Marita Gronberg.  “This team does an amazing job providing support, as they are all passionate about helping seniors increase their Quality of Life.” Though many of the referrals that come to the Community Supports team are straight from the individuals looking for help, there are still those which come from other members of the GEF Seniors Housing community.

“[The referral] may be a tenant who has a concern about their neighbor in the building and they want an outreach worker to offer information about the program to the neighbor,” explains Ackimenko. “It is great to see a sense of community being built through connections with neighbors.”

Much of the work the Community Supports does involve one-on-one consultations to identify the roots of the hardships the individuals are experiencing. Many seniors face issues around social isolation, which contain a range of debilitating mental and physical health detriments that can seriously affect a person’s quality of life. It’s during the one-on-one work that Ackimenko experiences people opening up about things.

“Recently, when assisting a woman who wanted help with decluttering her home and connecting to her community, she shared her story of how she came to GEF a few years ago,” says Ackimenko. “She was renting a house with a roommate but the relationship with the roommate deteriorated to the point where she had to move out quickly. She was very grateful that she was able to find housing within GEF Seniors Housing during this stressful time of her life. She moved in to her own apartment within GEF Seniors Housing and has felt safe every day since then. She is again happy that GEF Seniors Housing has a program to support her with her needs.”

Sharing experiences and personal stories isn’t uncommon for the Community Supports team. Part of the work of understanding what’s affecting a person’s quality of life stems from the person’s experiences. Ackimenko cherishes when people are able to open up to her and respects the amount of faith people are able to put into her and her team.

“As a Community Outreach worker, on the first visit, it is an opportunity to get to know the person and build trust,” says Ackimenko.” You learn a lot about the person and their unique needs as they share their past experiences with you and the challenges they are facing now. Often they are experiencing loneliness and isolation at this time in their life. The second visit is always welcomed, as a relationship begins to build. Helping seniors navigate their needs to increase their quality of life and reduce their social isolation is very rewarding.”

The expression “every day is different” is often overused. In the case of Marita Gronberg, Community Supports Outreach Worker with GEF Seniors Housing, the expression takes on a whole new level of meaning. She explains that her role in the Community Supports team sees her making those one-on-one connections with people living in GEF Seniors Housing buildings and building the kinds of relationships where she’s able to identify what’s missing in a person’s life and how her area of expertise can help them.

“Some days I spend making phone calls and referrals, other days I am out visiting people in their homes within the GEF Seniors Housing community,” says Gronberg. “There are a variety of concerns residents bring forward during conversation, anywhere from the topics of experiencing abuse to the need of support for housecleaning.”

The foundation of trust Gronberg builds with the people she works one-on-one with is crucial to ensuring they receive the supports they need. She identifies social isolation as being one of the most pervasive issues that many seniors face. Research has shown that social isolation’s damaging effects extend far past simply having no one to talk to. The mental and physical health detriments seniors experience when isolated can seriously affect their quality of life and include an increased risk of cognitive decline, dementia, increased blood pressure, and cardiovascular disease.

“This isolation makes it difficult for seniors to be aware of the resources available to them that can improve their quality of life and independence.  Community Supports breaks through the wall of isolation, meeting people where they are at, and creating a support for someone they may not have had in a long time.”

The kinds of issues Gronberg has helped people work through include finding transportation solutions for people who can no longer drive, working on finance issues with people trying to live on a low-income, and even more serious mental health issues such as hoarding disorders and depression. She recounts a story about working with a woman living with depression and some of the challenges she helped her overcome.

“She no longer had interest in any activities, lost her appetite, found no feelings of happiness, felt she had no reason to live, and only wanted to sleep,” recalls Gronberg. “She reached out to Community Supports and was able to share everything she has been experiencing and feeling without any judgment in return. She said the biggest thing she needed was just to talk to someone, and know that she is not alone with these thoughts and feelings. Within another month of taking the medications from her doctor, she was back to feeling like her normal self. She was so happy to have had someone to listen to her during her darkest time.”

Gronberg knows how hard it can be for people to open up and ask for help. Seniors especially have this difficulty because they often don’t know what’s available to them and how easy it is to access what are often free or low-cost services and solutions to many issues they face. Gronberg’s worked hard to earn a good reputation around GEF Seniors Housing and continues working with people one-on-one to ensure they’re living with a good quality of life.

“Each time someone allows me into their home and personal space, and opens up to me about their deep and personal experiences,” says Gronberg. “It is always a high honor and privilege.”

Janet was never one for napping. Shortly after moving into Canora Gardens in February, 2018, she decided to take a quick rest in the afternoon. She woke up a few hours later, realizing that this was the first long and deep nap she had taken in years.

“I told my daughter and she howled because she’s never seen me nap!” Janet says with a wide smile. “I remember waking up and thinking, ‘oh, this is what it’s like to relax.’”

Moving into Canora Gardens has changed a lot about Janet’s day-to-day life. Even in the short time she has lived in the GEF Seniors Housing building, she says she already feels more at home here than she has anywhere else in the past 20 years. Though it took some time to finally move in, Janet believes that being able to call Canora Gardens home was well worth the wait.

“I would have waited another two or three years if it meant I was living somewhere as great as this,” Janet says. “I applied even before the applications were technically open. I was approved in about four days.”

Janet saw photos from Canora Gardens before it experienced its 2012 fire and was immediately drawn to the building. She was living in another apartment building close to the city’s west-end, but wanted to be further west so she could live closer to her daughter. Janet remembers the first few interactions she had with GEF Seniors Housing staff

“You don’t get that kind of respect everywhere,” says Janet. “I felt immediately welcomed by everyone working here.”

Seeing the show suite at Canora Gardens impressed both Janet and her daughter. They were both immediately drawn to the counter space and cabinets in the kitchen. Living with celiac disease means Janet has to do a lot of her own cooking so having a spacious kitchen with full sized appliances was important.

In addition to the full kitchen, Janet and her daughter immediately noted how safe and secure Canora Gardens is. She immediately noted that all the locks in Canora Gardens are set with a fob and not with the typical key system in most older apartment buildings. She remembers back to her previous building where there were serious issues with break and enters.

“It got to the point where I was piling up chairs against my door,” explains Janet. “Now, I live with a sense of serenity. I’m actually able to sleep now because I feel so safe.”

Janet’s positive spirit is seeing her already looking to make connections within her community. She’s never been one to shy away from meeting new people and is even exploring the larger neighbourhood to help keep her busy. She’s even starting to look ahead, knowing that as she ages she won’t be able to live totally on her own. Janet laughs as she points out that she already has her next GEF Seniors Housing building picked out.

“I got to see Meadowlark Place and I told my daughter, this is where I want to live next when the time comes,” says Janet. “For now, I am completely happy here. It feels like I’ve been given a new lease on life.”

Carol Patton remembers the first time she won an art contest back when she was a little girl. It was at her father’s work during a holiday party. She had been painting since she was three years old, under the guidance of her highly creative mother, and she remembers the lesson her mother gave her to help complete the painting.

“I wanted to paint people singing Christmas carols, but I didn’t know how to paint people singing,” Patton reminisces. “I asked my mother and she told me to paint their mouths round and that’s how you make it look like they’re singing.”

The influence of her artistic family has followed Patton through her whole life. Even today, closing in at 69 years old, she continues to paint as a means for her own artistic expression. She explains that though much of her drive has waned with age, the sheer enjoyment of painting is what still occasionally inspires her to pick up a brush.

Before moving in to Montgomery Place in the Summer of 2015, Patton lived in parts of the United States’ east coast such as Delaware, Maryland, and Washington D.C. Her entire family had creative outlets including her brother who was a photographer and sister who was a visual artist as well. A charcoal drawing of Patton when she was younger made by her sister still hangs in her apartment (though Patton claims the portrait looks nothing like her).

After one year of art school, Patton decided that painting for eight hours a day wasn’t quite for her. She continued her studies in sociology and then into psychology at the University of Maryland. She met, and eventually married, a Canadian, which is what prompted her to move to Edmonton in 1972. For a time, the couple lived off the grid in the Ozarks and Patton’s memories and photographs from that time inspired a painting that still hangs in her bedroom.

“We had a small cabin near a set of cliffs and I have a set of photos overlooking the area that I used to help me with my painting,” Patton remembers. “The painting has this orange streak across it and people have asked me what that is. Really, it’s just a mistake I made and I couldn’t fix. I’ve learned to really love my mistakes, though. They’re simply part of the painting.”

Embracing imperfections is a major part of Patton’s life. Even her favourite painting that she made, a portrait of the Gaelic warrior Goddess Macha, Patton mentions that often all she can see are the small mistakes. She says that the flaws are simply part of the painting and are what helps make it her favourite that she created.

“I remember finishing it and just being very appreciative of it,” Patton says.

Patton is one artist of around 40 creative individuals sharing her work at GEF Seniors Housing’s 2018 Building for Life Breakfast Fundraiser. Postcard versions of her paintings are printed on postcards can shared at each of the settings, demonstrating the kinds of people who call a GEF Seniors Housing building home and what it means to live somewhere that can help foster creativity and help build a good quality of life.

For his 65th birthday, Harry Johanson boarded a flight to Toronto. But that was far from his final destination. After stops in Chile and Argentina, he found himself on a Russian research ship, heading further southward. Fourteen days later, he set foot on Antarctica. He explains that he was lucky to land safely because the route the ship took was one of the most dangerous routes any ship could take on planet Earth.

“We took the Drake Passage through to Antarctica and had to race a storm that was coming up behind us,” Johanson says. “The next year, that same ship got trapped in the Antarctic ice and needed to be rescued by a Chinese cargo ship.”

Johanson is a self-taught photographer who first took up the hobby in the 1990s while working as a long-haul truck driver. He remembers being hired by the Canadian Fish and Wildlife service to travel into what is now Nunavut and met a wildlife photographer while he was up there. He was immediately fascinated by the craft and decided to take it up for himself. What transpired over the years is a passion for travel and capturing images of wildlife that has seen Johanson explore all seven continents. His trip to Antarctica saw him snap shots of penguins, seals, and many different species of birds.

“I don’t edit any of my photographs,” Johanson boasts, proudly displaying photographs of Red Pandas in China and sea turtles off the coast of Kauai, Hawaii. “I want to show my authentic photographs.”

His most recent trip was down to Yuma, Arizona, where he spotted humming birds. He set his camera to take shots at 1/4000th of a second and caught the bird in flight, making it appear as if floating in mid-air with its wings completely still. This is far from his most impressive photographs. His trips out to Kenya put him in close proximity with lions and water buffalo. On a trip to Tanzania, he visited Olduvai Gorge where the world’s oldest human fossils were discovered. And his trip to the Galapagos Islands gave him first-hand experience as to what Charles Darwin saw as he wrote On the Origin of Species. The photograph Johanson is most proud of, though, is one he captured while in India.

“I spotted a Jackal and I followed him along, snapping photos,” Johanson reminisces. “From a tall grass, a Bengal Tiger popped up its head. I followed it to a creek and captured some photos of it walking across the rock bed.”

Snapping photos of rare animals is Johanson’s biggest passion. With little more than only 2,500 Bengal Tigers left in the world, being able to see one in real life in the wild is a highlight to Johanson’s photography tenure. His adventures have also seen him snap photos of White Lions (though it was in a zoo in Germany), Kiwi birds, and a road runner (where he got close enough that the road runner’s head feathers stood on edge as a warning to Johanson not to get any closer). He tries to keep a safe distance from the wildlife he shoots but has suffered his fair share of injuries from his subjects. Once while shooting a goshawk, the bird it struck him in the face, leaving a severe cut near his eye. Johanson has also suffered injury from a great horned owl and a snowy owl.

Despite all he’s seen and experienced, Johanson’s drive to continue is far from waning down. He explains that he has yet to see Canada’s Maritime Provinces and wants to return to the Arctic Circle to capture photos of muskox and caribou. Knowing there is always something new to see and something new to learn, Johanson will continue travelling as far and wide as he can, taking in as much of this world as he possible can.

“Travel is the best learning tool a person can have,” says Johanson. “Everywhere I go, I meet the people and I learn so much about them. The biggest thing I’ve learned is that, as people, we are really all the same. We may have different cultures and customs, but we are all human beings who all come from the same place. There’s really no end to what you can learn.”

Yiming Li found her passion in working with seniors at a very young age. She explains that while she was growing up in Dalian, China, her parents were very busy people and so she spent a lot of time with her grandparents. Developing that close relationship with both sets of her grandparents made her realize that there were some serious gaps in how China is addressing aging.

“China is an aging country with many older adults,” explains Li. “Yet, the government there isn’t focused on seniors issues.”

Li landed in Canada in 2013 to study at the University of Alberta’s Department in Human Ecology, Majoring in Family Ecology and Minoring in Aging. Now in her fourth year of studies, she’s spending her practicum working with GEF Seniors Housing’s Community Supports team on the Quality of Life survey and on surveys for people transitioning into living in GEF Seniors Housing buildings.

The surveys themselves aren’t particularly intensive and more rely on conversation and discovery as opposed to question and answers. The aims of the surveys are to identify keys points in the individuals that will help them live with a good quality of life while calling a GEF Seniors Housing building home and to find where key areas of services are lacking so the team can develop new programs based on the data from the surveys.

Through the surveys that Li has conducted so far, she has noticed a trend toward loneliness and isolation, especially in people with English as a second language or limited skills in English. Li saw this as an opportunity, especially with the large population of people living at Montgomery Place whose first language is Mandarin.

“Because of the language barrier, some of the people living at Montgomery Place had some frustrating experiences,” explains Li. “So when I first called to interview them, they were very hesitant to speak to me and didn’t want to participate in any of the survey work I was doing.”

Even speaking Mandarin over the phone didn’t break any of the barriers these people had, Li points out. So she had to rethink her approach in trying to reach a segment of GEF Seniors Housing’s population who needed connection. With calling on the phone no longer being a viable option, Li started making regular treks to Montgomery Place during the regular coffee hour in hopes of connecting with the Mandarin speaking population face to face.

Meeting face to face proved to be a huge success for Li. She quickly noticed how much more comfortable the people were when they met with Li in person and how happy they were to talk with her about the things that would help give them a good quality of life. Through her experience working with the people living at Montgomery Place, Li wants the rest of her practicum at GEF Seniors Housing to be focused on the Chinese populations in the building and to connect with them on a level that may be lacking for them.

“A bigger goal from all of this is to have a volunteer program where people who can speak the language come in and connect with the seniors who are experiencing isolation,” explains Li.

Once her practicum ends and she graduates from the University of Alberta, Li hopes to go back to China and implement much of what she has learned to the Chinese seniors industry. She explains that her country has a long way to go before even catching up to Canadian standards for aging and seniors programs and thinks that her education could make an impact on the Chinese systems.

“There is very little seniors housing available and what is available isn’t very professionally run,” says Li. “I hope to work with the seniors housing organizations in China and start to make some changes based on the things I learned while working with GEF Seniors Housing.”

Around 30 years ago, Judy learned how to make dog figurines out of wool and wire hangers. She learned the craft from another woman who lived with her back when she called Strathcona Place home. Now living at Queen Alexandra Place lodge, she has become the teacher, showing the craft to her neighbour, Verna. The two ladies don’t make the dogs for just anyone, though. The pair makes the dogs for any of their neighbours who go to the hospital overnight and to the women fighting breast cancer and living at Compassion House.

“We just wanted these people to know that someone cares about them,” says Verna. “The dogs are a lot of fun to make and we get such nice letters from the people we give the dogs to. My grandchildren just love them too.”

The ladies have the craft down so tight, Verna can finish one dog every two days while the more experienced Judy can finish a dog over the course of a good hockey game. The process starts with the wire hanger bent in the shape the dog will take. Judy’s  step-son bends the hangers for the ladies and drops off groups of them whenever the ladies are running low. The wool is then tied in a pom-pom style bow and tied off to hold its shape. The bows then line the wire hanger frame and are bundled together. The dogs’ ears are tied in the same pom-pom fashion, only with looser threads to mimic the bounce of floppy ears. Beaded eyes and a nose are then hot glued on to give the dog its face, and ultimately its personality.

Before Christmas, the ladies donated 24 dogs to Compassion House. Two months later, at the beginning of March, they donated another 22. This is in addition to the dogs given to their neighbours in the lodge and to their families.

“My granddaughter is an Assistant Manager over at Julio’s Barrio and she gave a dog to one of the servers she worked with and the server loved it so much she started to cry,” says Judy. “It’s amazing how attached people get to these little dogs.”

The ladies see the attachment to the dogs in many of the people they give them to. One gentleman from the lodge was given one before he went to the hospital, where he sadly later passed away. The man was so attached to the dog that his family put it in the casket with him. This kind of emotional attachment and positive influence is far from rare for people who receive the dogs.

“We don’t think about the cost while we’re making them,” says Verna. “All we think about is what it’s going to do for people.”

Even the ladies grow attached to some of their dogs. The pair has started naming many of them before they’re given out. One with orange and blue ribbons that was given to Recreation Coordinator Pavi Lally was named Oscar, after Pavi’s favourite player on the Edmonton Oilers Oscar Klefbom. Another shaggy brown one that Judy has grown particularly attached to is named Rags.

“I almost lost Rags on the way down here,” Judy says with a laugh. “One of the ladies saw Rags while I was coming down to the dining room. I’m saving Rags for my Granddaughter. The wire frame and bead eyes aren’t the best for small children.”

The ladies have no plans on slowing down any time soon. How the gesture of making and giving one of these dogs to someone facing a hard time positively influences a person’s quality of life is very evident to Judy and Verna. Some of the future dog projects they have in mind are also a little ambitious.

“We were given this one set of wool, and it is just massive,” Judy says, holding out her arms expressing the size of the ball of wool. “We were thinking of using it to make a mom, and dad, and a whole litter of puppies. Make a little family for others to enjoy.”

After five years of being with the on-call maintenance team, Matt Johnson knows how to spot the week’s theme, or sometimes even the day’s theme, for the on-call services at GEF Seniors Housing’s forty buildings throughout the city. He notes that after three or four similar calls, he can easily predict that many of the other calls for the week will follow a familiar pattern. He remembers one long night in particular where a few difficult calls flooded in.

“A fire line burst at Rosslyn Place and flooded down through the whole building,” remembers Johnson. “I was there for a few hours with the site managers and the fire department just trying to clean things up and get things back in good working order. I got home and about thirty minutes I got another call that Ansgar Villa had started flooding.”

GEF Seniors Housing’s on-call maintenance team sees the on-staff trades taking turns having their cell phones and pagers on hand in case of any emergency at the buildings. The 16 members of the team take weekly rotations where they’re responsible for the after-hours, holidays, and weekends when GEF Seniors Housing’s offices aren’t open. Maintenance Manager Tony Lovell started off with GEF Seniors Housing as an on-call tech around 26 years ago and remembers a very different working environment.

“There was only two of us on-call at that time, so it was basically one week on, one week off,” explains Lovell. “There were only around 20 buildings that GEF Seniors Housing managed, so it wasn’t like there were two of us looking after all forty buildings we have now. Still, it was fairly hectic and we had to learn how to prioritize projects pretty quick.”

Today, there are always two maintenance techs assigned to on-call. Lovell, along with Maintenance Administrator Doreen Kinney, start the year by assigning the on-call schedules, beginning first with prioritizing who’s looking after the Holiday Season. Johnson remembers this past holiday season being particularly hectic for the on-call staff because of the sudden cold snap that hit in December.

“I wasn’t assigned to on-call but I checked in and found a few places where I could lend a hand,” says Johnson. “The whole crew is really good for working together on both helping out when a lot of calls come in and even for the initial scheduling.”

Lovell points out that once the schedule is complete, he and Kinney post it up in the maintenance department at Central Services. It doesn’t take long for the team to get together and start moving around days, ensuring that they continue to have a good work-life balance.

“The schedule looks different pretty-well every day,” Lovell says with a laugh. “The crew is really good about working together on the scheduling, switching out dates for whatever might come up.”

The techs assigned to on-call work on any issue that might come up, even though they may have a specified trade. Johnson and Lovell are both plumbers by trade but have experience working on everything from the key system to electrical tasks and heating issues.

“I’ve always been really handy and I like having my fingers in a lot of different practices, so working on things outside of my trade is nothing new for me,” says Johnson. “Working on all kinds of different building issues still teaches me a lot. Everyone on the on-call team is prepared for pretty much anything.”

The way the actual call system works hasn’t changed much since Lovell first joined the team. When an emergency occurs, the tenant at the building calls GEF Seniors Housing’s answering service provider requesting assistance. The answering service provider system then sends a message to the GEF Seniors Housing staff tech’s pager (yes, pager) with contact information to the person who made the assistance call. Lovell points out that using pagers isn’t a result of not updating the technology within GEF Seniors Housing. It’s actually because of a lack of a more reliable option.

“A lot of our techs live outside of the city and a lot of the times they work in basement mechanical rooms, and all of this affects cell phone signals,” Lovell explains. “Pager signals are still quite a bit stronger than cell phone signals. This is why they’re still used by doctors. Surgeons and techs are the last professions still using pagers.”

For Johnson, working his week as the designated on-call always has its array of challenges. He stays motivated by remembering the people he serves and what his role is in making sure they’re living with a good quality of life.

“The people I work with are always very grateful when you get their heat working in the winter time,” says Johnson. “I’d be lying if I said that the decent extra bit on my paycheque isn’t a good reward for being on call. But I really do enjoy the people part of the job. I get to improve some part of a person’s life. And that’s what I do every time I go into a building. I look for ways to improve things and make things better for the people.”