Tag: community organization
After five years of being with the on-call maintenance team, Matt Johnson knows how to spot the week’s theme, or sometimes even the day’s theme, for the on-call services at GEF Seniors Housing’s forty buildings throughout the city. He notes that after three or four similar calls, he can easily predict that many of the other calls for the week will follow a familiar pattern. He remembers one long night in particular where a few difficult calls flooded in.
“A fire line burst at Rosslyn Place and flooded down through the whole building,” remembers Johnson. “I was there for a few hours with the site managers and the fire department just trying to clean things up and get things back in good working order. I got home and about thirty minutes I got another call that Ansgar Villa had started flooding.”
GEF Seniors Housing’s on-call maintenance team sees the on-staff trades taking turns having their cell phones and pagers on hand in case of any emergency at the buildings. The 16 members of the team take weekly rotations where they’re responsible for the after-hours, holidays, and weekends when GEF Seniors Housing’s offices aren’t open. Maintenance Manager Tony Lovell started off with GEF Seniors Housing as an on-call tech around 26 years ago and remembers a very different working environment.
“There was only two of us on-call at that time, so it was basically one week on, one week off,” explains Lovell. “There were only around 20 buildings that GEF Seniors Housing managed, so it wasn’t like there were two of us looking after all forty buildings we have now. Still, it was fairly hectic and we had to learn how to prioritize projects pretty quick.”
Today, there are always two maintenance techs assigned to on-call. Lovell, along with Maintenance Administrator Doreen Kinney, start the year by assigning the on-call schedules, beginning first with prioritizing who’s looking after the Holiday Season. Johnson remembers this past holiday season being particularly hectic for the on-call staff because of the sudden cold snap that hit in December.
“I wasn’t assigned to on-call but I checked in and found a few places where I could lend a hand,” says Johnson. “The whole crew is really good for working together on both helping out when a lot of calls come in and even for the initial scheduling.”
Lovell points out that once the schedule is complete, he and Kinney post it up in the maintenance department at Central Services. It doesn’t take long for the team to get together and start moving around days, ensuring that they continue to have a good work-life balance.
“The schedule looks different pretty-well every day,” Lovell says with a laugh. “The crew is really good about working together on the scheduling, switching out dates for whatever might come up.”
The techs assigned to on-call work on any issue that might come up, even though they may have a specified trade. Johnson and Lovell are both plumbers by trade but have experience working on everything from the key system to electrical tasks and heating issues.
“I’ve always been really handy and I like having my fingers in a lot of different practices, so working on things outside of my trade is nothing new for me,” says Johnson. “Working on all kinds of different building issues still teaches me a lot. Everyone on the on-call team is prepared for pretty much anything.”
The way the actual call system works hasn’t changed much since Lovell first joined the team. When an emergency occurs, the tenant at the building calls GEF Seniors Housing’s answering service provider requesting assistance. The answering service provider system then sends a message to the GEF Seniors Housing staff tech’s pager (yes, pager) with contact information to the person who made the assistance call. Lovell points out that using pagers isn’t a result of not updating the technology within GEF Seniors Housing. It’s actually because of a lack of a more reliable option.
“A lot of our techs live outside of the city and a lot of the times they work in basement mechanical rooms, and all of this affects cell phone signals,” Lovell explains. “Pager signals are still quite a bit stronger than cell phone signals. This is why they’re still used by doctors. Surgeons and techs are the last professions still using pagers.”
For Johnson, working his week as the designated on-call always has its array of challenges. He stays motivated by remembering the people he serves and what his role is in making sure they’re living with a good quality of life.
“The people I work with are always very grateful when you get their heat working in the winter time,” says Johnson. “I’d be lying if I said that the decent extra bit on my paycheque isn’t a good reward for being on call. But I really do enjoy the people part of the job. I get to improve some part of a person’s life. And that’s what I do every time I go into a building. I look for ways to improve things and make things better for the people.”
Applications for Sakaw Terrace are officially open. This comes on the heels of a great deal of anticipation from both the community at large and from GEF Seniors Housing. CEO Raymond Swonek explains that he’s been eager for the applications to open to the public and begin the process for seniors to be able to call Sakaw Terrace home.
“Between the phone calls we receive here at the offices every day, the engagement we see on social media, and the excitement we’ve seen at the events promoting Sakaw Terrace, we know opening these applications couldn’t have come soon enough,” says Swonek. “The Mill Woods community has wanted a building like Sakaw Terrace for a long time and we’re going to deliver on a building for seniors that’s unlike anything else in the neighbourhood.”
GEF Seniors Housing staff will collect application forms over the next three months, compiling a list of all the qualified applicants. On May 8, 2018, a lottery draw will be held at the Mill Woods Seniors Association (second floor, 2610 Hewes Way, Edmonton) to determine who will be first to be interviewed. For previous building openings, GEF Seniors Housing has used the lottery system for applicants as a means of making sure the entire process is fair to everyone involved.
“The building has 158 suites and we’re expecting many more applications than that over the next three months,” says Swonek. “With such a huge demand for the building, we want to ensure that everyone who applies has an equal chance of being able to move in once the building opens.”
After the applicants are chosen from the lottery, they’ll be scheduled for an in-person interview followed by a letter either accepting or declining the application.
GEF Seniors Housing will be handling all applications for Sakaw Terrace’s early 2019 opening for both the lodge and the apartment programs. Applications and the brochure explaining Sakaw Terrace’s housing programs will be available at all GEF Seniors lodge sites and at the Mill Woods Seniors Association, where members of the GEF Seniors Housing team will be available on a few select dates in February over the noon hour to answer questions and accept applications.
For Sakaw Terrace, it’s more important than ever to have the knowledgeable GEF Seniors Housing staff available to go over the new housing programs available.
“Sakaw Terrace will be the first GEF Seniors Housing building to offer market level apartments and lodges to seniors at any income level,” explains Swonek. “We’re still offering affordable options as well to qualified seniors. Having both market level and affordable options is important because we want Sakaw Terrace to be available to as many seniors as possible.”
The building team led by Chandos Construction continues to make huge strides on the Sakaw Terrace project. With the construction team working so closely with GEF Seniors Housing, the scheduling and the budgeting for the building can be kept in close check, ensuring Sakaw Terrace is completed on time and on budget. Swonek is exhilarated with the progress made on Sakaw Terrace in such a short time and is proud of how well GEF Seniors Housing has worked with the construction team.
“The Integrated Project Delivery (IPD) model used for Sakaw Terrace pushed everyone, from the architects to the sub-contractors, to work as efficiently as possible without sacrificing any quality,” says Swonek. “All 900 people who have worked on Sakaw Terrace have done an amazing job on this building so far and I know Sakaw Terrace will set a new standard not just for GEF Seniors Housing’s buildings, but for seniors housing buildings all over Alberta.”
The teams at Aon Hewitt and Canadian Business magazine have once again named GEF Seniors Housing one of the Best Small and Medium Employers in Canada (BSME). The staff at GEF Seniors Housing all took a survey expressing their opinions on what it’s like to work with the organization, what they enjoy most, and what they would change about it. For Director of Human Resources Tracy MacLeod, seeing so many of the GEF Seniors Housing staff engaged with giving feedback about where they work is very important.
“Any feedback, good or not so good, is always valuable,” says MacLeod. “The good keeps us motivated and pushing forward, and the not so good lets us know where we can do better. No one is perfect and the more we hear about where we can do better, the more we can do for the staff who work with us.”
GEF Seniors Housing’s efforts for its staff are clearly reflected in the survey’s results. The Foundation was placed in the Platinum category, the highest designation any organization can receive when being named on the BSME list. Other groups on the list include Mitsubishi Motor Sales of Canada Inc., Grantek Systems Integration Ltd., and the Berkeley Retirement Residences.
“There are some amazing organizations named on this list,” says MacLeod. “It’s an honour to see GEF Seniors Housing’s name printed right alongside them. It helps validate all the hard work we do to ensure that the people who work here, like working here and keep coming to work feeling positive.”
This is the ninth year that GEF Seniors Housing has been named on this list. Each year, GEF Seniors Housing is able to take the survey results and analyze them to see where to the focus the year’s efforts on improvements. Survey results have been improving from year to year and the people who make up the team at GEF Seniors Housing all take having a positive working environment very seriously.
For the staff at GEF Seniors Housing, being named BSME means more than just being on a list. The sense of pride throughout the organization when this designation is announced is tangible Everyone, from the front line staff right up to the CEO, is very clearly proud of this annual accomplishment.
“It’s a reminder of how invested we all are in making sure we’re improving the lives of the seniors who call our buildings home,” says GEF Seniors Housing CEO Raymond Swonek. “This is an incredible achievement for all of GEF Seniors Housing!”
After nearly five years of renovations, Canora Gardens (10160 151 Street, Edmonton) will be opening its doors in early 2018. The $13 million renovation project saw GEF Seniors Housing collaborate with The Workun Garrick Partnership Architecture and Interior Design as the designer and Emcee Construction as the general contractors. The team opened Canora Gardens up, tearing everything down right to the studs and rebuilt from the main foundation. The building itself now features 98 suites that have been redesigned to be better suited for seniors living.
“Once Canora Gardens is done, it will be like a whole new building,” says GEF Seniors Housing CEO Raymond Swonek. “I’ve been really proud of the team who not only have been rebuilding Canora Gardens but modernizing it as well.”
The renovation project began as a reaction to a fire that spread through much of the building’s second floor. Upon inspection of the damage, Director of Facility Management Doug Kitlar could see how much smoke damage there was throughout the entire building.
“We opened up a couple of walls and we could clearly see the extent of the smoke damage,” says Kitlar. “It was a tragic situation for the whole building and the people living in it. The building was going to need a lot of work for the renovations but I knew with the right kind of renovation plan, we could turn this into an opportunity for something extremely positive.”
Throughout the Canora Gardens rebuild site, signs of bringing the building out of its original 1977 construction date and into 2017’s higher standards to residential buildings is evident all over. The building will feature better lighting, new interior finishes, improved common area spaces, a sprinkler system, and new energy efficient mechanical systems. For Kitlar, he’s proud of the mechanical and structural upgrades to the building, but there’s one facet that he’s especially excited about.
“We redesigned each of the suites so they function better for seniors,” says Kitlar. “We moved a few walls, flipped some floor plans, and were able to make the suites more conducive to the unique facets of seniors living without losing any suites. I am especially proud that we were able to keep the seniors who will live in the building so front of mind during this whole process.”
Applications are open now for Canora Gardens and the rooms are filling fast for the early 2018 opening. For Swonek, the excitement in the new tenants already approved to move in and from the community as a whole needing more affordable seniors housing options shows that Canora Gardens is a building to be proud of and filling a big need on Edmonton’s west-end.
“I visited the build site often during construction because I’m a very visual person and I like to see the process being made,” says Swonek. “Canora Gardens is going to set a standard for seniors building renovation projects happening all across Edmonton.”
Linda Ensley remembers when she encountered a senior who was just weeks away from living in his car. His monthly income was only around a couple of hundred dollars and he could no longer afford to pay rent, let alone pay rent while affording food and all the other aspects that make for a good quality of life. Ensley explains that once she was put into contact with this senior through the work she does with the Strathcona Place Seniors Centre, she was able to start the right kinds of conversations to help this person work out his situation.
“Through the systems we set up, we put him in contact with our year-round tax clinic and helped him find seniors benefits he didn’t know about,” explains Ensley, whose work as Strathcona Place Seniors Centre’s Executive Director has her and her team working with hundreds of seniors every day, ensuring that they have everything they need to continue living comfortably as their situations change. “After we worked out his finances, we got in touch with GEF Seniors Housing to find him an affordable place to live. Within two weeks, we had more than tripled his income and had him ready to move into the nearby Strathcona Place seniors apartment.”
The Strathcona Place Seniors Centre’s role in the lives of the seniors living in the south-central and south-western Edmonton neighbourhood has expanded exponentially since Ensley took over as Executive Director three years ago. She explains that the social work aspect to the centre needed upgrading. Thankfully, her background working with General Electric’s Information Technology (IT) department gave her some unique insights as to where the improvements could begin.
“Before, we worked on one to two cases a month,” says Ensley. “Since implementing our new technology driven processes, we handled more than 1,800 individual cases over the past six months.”
The encrypted technology component integrated into Strathcona Place’s operations consists of two different pieces of software: MeisterTask and HipChat. The MeisterTask software was originally designed to track IT work orders for private companies, but Ensley and Assistant Executive Director Francisco Yu quickly spotted how easy it could be used for securely tracking social work cases. The HipChat software helps the staff, students, and volunteer base drive internal conversations on issues that the case workers need different perspectives to create the choices seniors need. It allows the multi-disciplinary team the chance to find, creative, and innovative solutions for complex cases by pooling their resource knowledge from different disciplines.
“Using this technology has completely streamlined our approach to the social work aspect,” says Yu. “We know technology can be intimidating so we’re making sure that any work we do with the technology while talking with a senior is as seamless as possible.”
The total range of services that Strathcona Place Seniors Centres Outreach Team offer range from financial assistance to assisting newly landed senior immigrants with language barriers and even creative arts classes such as exercise, writing and painting. Staff at Strathcona Place Seniors Centre speak a total of 12 languages including a range of Asian languages, European languages, and indigenous dialects such as Kanada. The team also has access to translators for another 17 languages through extended partnerships with other multicultural organizations.
For all the good that Strathcona Place Seniors Centre is able to offer the community, Ensley knows that the building itself needs some improvements. Being built in 1971, much of the building needs upgrades and Ensley knows a simple facelift won’t be enough. Plans to tear down the current building and rebuild it are currently underway. Most interesting is the idea of connecting the seniors centre to the nearby GEF Seniors Housing Strathcona Place apartment and finding ways to be a community hub that addresses the needs of the seniors and the community.
“The value that the tenants living at the GEF Seniors Housing building near the centre receive when they participate in its programs is tremendous,” says Manak Dhillon, GEF Seniors Housing’s Strathcona Place building manager. “Finding creative and innovative ways to bridge our two organizations and help our partnership grow makes the most sense and gives the best possible benefit to the people most important to us: the seniors we serve.”
Be it athletics, textile weaving, supporting LGBTQ+ seniors, partnering with Indigenous groups, providing intergenerational programming opportunities, or working on elder abuse education, the Strathcona Place Seniors Centre continues working to add value to the lives of seniors in Edmonton. Its partnerships with other community focused organizations, such as GEF Seniors Housing, ensures that it can reach as many seniors possible and continue working to create a better quality of life for those who need it most.
“Everything we do is to help people find better outcomes,” says Ensley. “Things are always changing and we’re working to future proof everything that we do. We’re always asking ourselves what’s the next step in further addressing the needs of seniors.”