In 2000, Doreen Chapman had retired from her sales position at Sears, after 40 years of dedicated service.  She soon realized being home all the time and not talking to anyone, was not what she was looking for. She knew about GEF Seniors Housing through her sons, who had delivered newspapers to the McQueen Place Lodge when they were young. She submitted a volunteer application to GEF and then received a call from the Recreation Coordinator asking for an interview. The Recreation Coordinator thought her vast experience in retail sales would be an asset for the tuck shop they were planning on opening.

Doreen has been volunteering at the McQueen Tuck Shop now for 18 years. She has continually worked on Wednesdays and has become a staple of the lodge.  “It’s a nice service for [the residents] to have – snacks, gift things, and items for basic needs” Chapman mentioned.

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Doreen’s main role at the Tuck Shop is to display the items and sometimes go shopping. “Technically, the job of the Recreation Coordinator is to do the shopping, but when there is a new person, I will go with them to show them the ropes” Chapman explains. “Older people don’t like change, so what they like is what you buy!” Throughout the years, the tuck shop has improved. They are able to have a wider variety of items in which they can sell. However, sometimes change isn’t always the way to go.

Over the years, Doreen has found that one of the more popular items is the individually packaged Cheezies and chips. They are a hot commodity at McQueen Place. However, Doreen knows what is important to keep fully stocked. “Mouthwash, toothpaste, laundry detergent – the necessities of life. I try and make sure we don’t run out of those.”

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Other items that are kept on hand in the Tuck Shop are chocolate bars, throat lozenges, Kleenex, gift items, puzzles and games and cards. “I’ve picked up a few things over the years that have made it easier for me to display stuff, like a card spinner. When we first started, we had the cards in the box and it was a pain in the butt but we have the spinner now and we even have a small spinner that works like a charm. The [residents] love to be able to sit there on their walkers and look through the cards and pick what they want.”

Due to Doreen’s exceptional volunteer work over the years, she was nominated by the Honourable Sarah Hoffman, Deputy Premier of Alberta and MLA for Edmonton-Glenora for the 2018 Minister’s Seniors Service Awards (MSSA). The MSSA recognize exceptional volunteers and outstanding organizations. Across the province, dedicated Albertans volunteer their time to brighten the lives of seniors and build their communities while countless organizations work tirelessly to provide much-needed supports and services.

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“It was very exciting!” Chapman said. “I first heard about it from McQueen Place Manager, Tracy Grover. She had asked if I knew I had gotten nominated and I said NO! I then received the letter and was invited to a nice afternoon. There were a lot of people there and a lot of them were from out of town. [But] it was very much appreciated!”

“Volunteering at McQueen has been fun though. It makes me feel good every time I’m there. I’ve enjoyed it and I’m hoping to make 20 years!”

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Yiming Li found her passion in working with seniors at a very young age. She explains that while she was growing up in Dalian, China, her parents were very busy people and so she spent a lot of time with her grandparents. Developing that close relationship with both sets of her grandparents made her realize that there were some serious gaps in how China is addressing aging.

“China is an aging country with many older adults,” explains Li. “Yet, the government there isn’t focused on seniors issues.”

Li landed in Canada in 2013 to study at the University of Alberta’s Department in Human Ecology, Majoring in Family Ecology and Minoring in Aging. Now in her fourth year of studies, she’s spending her practicum working with GEF Seniors Housing’s Community Supports team on the Quality of Life survey and on surveys for people transitioning into living in GEF Seniors Housing buildings.

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The surveys themselves aren’t particularly intensive and more rely on conversation and discovery as opposed to question and answers. The aims of the surveys are to identify keys points in the individuals that will help them live with a good quality of life while calling a GEF Seniors Housing building home and to find where key areas of services are lacking so the team can develop new programs based on the data from the surveys.

Through the surveys that Li has conducted so far, she has noticed a trend toward loneliness and isolation, especially in people with English as a second language or limited skills in English. Li saw this as an opportunity, especially with the large population of people living at Montgomery Place whose first language is Mandarin.

“Because of the language barrier, some of the people living at Montgomery Place had some frustrating experiences,” explains Li. “So when I first called to interview them, they were very hesitant to speak to me and didn’t want to participate in any of the survey work I was doing.”

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Even speaking Mandarin over the phone didn’t break any of the barriers these people had, Li points out. So she had to rethink her approach in trying to reach a segment of GEF Seniors Housing’s population who needed connection. With calling on the phone no longer being a viable option, Li started making regular treks to Montgomery Place during the regular coffee hour in hopes of connecting with the Mandarin speaking population face to face.

Meeting face to face proved to be a huge success for Li. She quickly noticed how much more comfortable the people were when they met with Li in person and how happy they were to talk with her about the things that would help give them a good quality of life. Through her experience working with the people living at Montgomery Place, Li wants the rest of her practicum at GEF Seniors Housing to be focused on the Chinese populations in the building and to connect with them on a level that may be lacking for them.

“A bigger goal from all of this is to have a volunteer program where people who can speak the language come in and connect with the seniors who are experiencing isolation,” explains Li.

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Once her practicum ends and she graduates from the University of Alberta, Li hopes to go back to China and implement much of what she has learned to the Chinese seniors industry. She explains that her country has a long way to go before even catching up to Canadian standards for aging and seniors programs and thinks that her education could make an impact on the Chinese systems.

“There is very little seniors housing available and what is available isn’t very professionally run,” says Li. “I hope to work with the seniors housing organizations in China and start to make some changes based on the things I learned while working with GEF Seniors Housing.”

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Around 30 years ago, Judy learned how to make dog figurines out of wool and wire hangers. She learned the craft from another woman who lived with her back when she called Strathcona Place home. Now living at Queen Alexandra Place lodge, she has become the teacher, showing the craft to her neighbour, Verna. The two ladies don’t make the dogs for just anyone, though. The pair makes the dogs for any of their neighbours who go to the hospital overnight and to the women fighting breast cancer and living at Compassion House.

“We just wanted these people to know that someone cares about them,” says Verna. “The dogs are a lot of fun to make and we get such nice letters from the people we give the dogs to. My grandchildren just love them too.”

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The ladies have the craft down so tight, Verna can finish one dog every two days while the more experienced Judy can finish a dog over the course of a good hockey game. The process starts with the wire hanger bent in the shape the dog will take. Judy’s  step-son bends the hangers for the ladies and drops off groups of them whenever the ladies are running low. The wool is then tied in a pom-pom style bow and tied off to hold its shape. The bows then line the wire hanger frame and are bundled together. The dogs’ ears are tied in the same pom-pom fashion, only with looser threads to mimic the bounce of floppy ears. Beaded eyes and a nose are then hot glued on to give the dog its face, and ultimately its personality.

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Before Christmas, the ladies donated 24 dogs to Compassion House. Two months later, at the beginning of March, they donated another 22. This is in addition to the dogs given to their neighbours in the lodge and to their families.

“My granddaughter is an Assistant Manager over at Julio’s Barrio and she gave a dog to one of the servers she worked with and the server loved it so much she started to cry,” says Judy. “It’s amazing how attached people get to these little dogs.”

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The ladies see the attachment to the dogs in many of the people they give them to. One gentleman from the lodge was given one before he went to the hospital, where he sadly later passed away. The man was so attached to the dog that his family put it in the casket with him. This kind of emotional attachment and positive influence is far from rare for people who receive the dogs.

“We don’t think about the cost while we’re making them,” says Verna. “All we think about is what it’s going to do for people.”

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Even the ladies grow attached to some of their dogs. The pair has started naming many of them before they’re given out. One with orange and blue ribbons that was given to Recreation Coordinator Pavi Lally was named Oscar, after Pavi’s favourite player on the Edmonton Oilers Oscar Klefbom. Another shaggy brown one that Judy has grown particularly attached to is named Rags.

“I almost lost Rags on the way down here,” Judy says with a laugh. “One of the ladies saw Rags while I was coming down to the dining room. I’m saving Rags for my Granddaughter. The wire frame and bead eyes aren’t the best for small children.”

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The ladies have no plans on slowing down any time soon. How the gesture of making and giving one of these dogs to someone facing a hard time positively influences a person’s quality of life is very evident to Judy and Verna. Some of the future dog projects they have in mind are also a little ambitious.

“We were given this one set of wool, and it is just massive,” Judy says, holding out her arms expressing the size of the ball of wool. “We were thinking of using it to make a mom, and dad, and a whole litter of puppies. Make a little family for others to enjoy.”

Cathy Lupien stands by the bookcases in the Pleasantview Place library. The bookcases sit next to two large windows, sunlight beaming through and illuminating the books. Between the two bookcases are a TV set and s small table with puzzles for when the residents’ grandchildren come to visit. Lupien explains that the library hadn’t always been arranged like this. In fact, how it was originally arranged made it difficult for many of her neighbours to take out books.

“The bookcases used to be in the far corner,” Lupien says, point to a darker section of the library where the piano now sits. “No one could see any of the books. I moved the bookcases because I wanted them to be by the light, so people could see the books better.”

Lupien’s volunteering doesn’t end with helping Pleasantview Place’s library. Most notably, she lends a hand with the Canadian National Institute for the Blind (CNIB) with everything from fundraising to programming to even spending time with visually-impaired individuals who use CNIB’s services. Though 79-year-old Lupien’s doctors have been insisting that she slow down her volunteer efforts, her natural inclination to seek out ways that she can help others both ensures that she remains active and inspires other to find their own ways to give back.

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One of Lupien’s main ways of helping charities and not-for-profits is helping with casino events and bingos. It was at a bingo event seven years ago when she met one of the manager’s working with CNIB. After a conversation about everything the organization does for people who are visually impaired, Lupien didn’t wait long to start finding ways to be directly involved. It was two days later when she officially started with CNIB.

“These people are human beings and they deserve respect,” says Lupien. “[CNIB] isn’t getting a lot of the funding they should be getting and if my helping out makes sure that these people get all the help they need, then I’m happy to do it.”

Lupien isn’t a stranger to working for the benefit of the public. She previously worked with former Edmonton Mayor William Hawrelak and former Alberta Premier Peter Lougheed. Though the connection to public service is present, Lupien’s motivations for continuing to give back stem from a lot of different influences.

“I just can’t sit around all day,” she says. “There are a lot of people who need help form volunteers and I want to inspire other people to find ways they can give back too.”

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One person that Lupien inspired is her great-grand-niece, Nicole Philpot, who at an early age discovered a passion for five-pin bowling that eventually grew into being part of a Stettler based team that competed in a Canada-wide championship. Philpot’s grandfather (and Lupien’s nephew) Leo Cherwinski explains that Philpot discovered bowling at an early age, around three-years old.

“It didn’t take long for her to start showing a lot of skill with her bowling,” says Cherwinski. “By age seven, she was winning trophies. By ten years old, she was travelling all over the province competing.”

It’s hard for Lupien to hide her pride for her great-grand-niece. She knows how even something like a championship youth bowling team can do a lot for a community. She looks to her great-grand-niece as an example for other young people to follow. Her optimism for the next generation is about as hard for her to hide as her pride for her great-grand-niece.

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“I want to see more young people finding things they love and working at it to become something better,” says Lupien. “Young people are the future and we need to encourage them to do things that are going to make their lives and the lives of others better.”

Lupien points out that she needs to slow down. Between her tennis elbow, her tendonitis, and a damaged Achilles tendon, her doctors urge to find new opportunities that won’t be so physically taxing on her. Though Lupien regrets that she won’t be able to move around bookcases anymore, she’s still planning out her volunteering venture.

“I think I’m going to volunteer at the Cross Cancer Institute,” Lupien says. “But not as a greeter. I had a friend who was a greeter at a department store. He hated it, quit after two days. I know I would hate that too. I’d get bored. I need to be doing something more.”

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Lawrence Tomkow runs his hand along the top of one of the picnic tables outside of the Virginia Park Lodge. The outdoor space is used for gatherings, outdoor meals, and behind Tomkow is a garden with a wood laced lattice. The residents and tenants living between the four Virginia Park buildings (three apartments and one lodge) use the garden to grow flowers and their own vegetables. Tomkow’s eyes move from the picnic table and land on the wood frame around the garden’s lattice.

“I think I did a pretty good job with these,” Tomkow says, nodding with pride.

Tomkow spent the summer refinishing many of the wooden outdoor features around Virignia Park, from the picnic tables and park benches to the wood finishings around the exterior of the building. For Tomkow, not only was refinishing all of wooden outdoor wooden details something to help keep him busy over the summer, it was something he noticed early on needed to be done.

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“They hadn’t been fixed up in quite a while,” Tomkow says. “So I figured, why not? I’ll fix them up. It needs to be done, so I’ll do it.”

Tomkow moved to Virginia Park in 2013 but was already used to lending a hand whenever he could. He explains that he used to live in a condo complex where he helped with the upkeep of the grounds. At 70 years old, he still doesn’t shy away from hard work. Before his retirement, he worked in transferring patients at the Royal Alexandra Hospital between wards. So, sanding down and re-staining some outdoor wood features is relatively simple work for Tomkow.

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In addition to his help with the outdoor wooden features, Tomkow also takes it upon himself to sweep up all the surrounding parking lots around Virginia Park after the winter thaw, making sure all of the sand and salt is off the concrete for his neighbours and visitors to park at.

“For a couple of hours a day, it’s not going to kill me,” Tomkow says with a laugh about all the work he does for the community he calls home. Though he doesn’t have any plans yet for what his projects will be over the winter and into next summer, he knows there’s always something he can lend a hand with around Virginia Park.

Tomkow looks back to the wood frame around the lattice, running his hand along the smooth wood finish. His laugh is distinct and contagious and he’s always willing to make himself the butt of a joke. “I had to be careful while staining the frame here,” he says with a growing grin and a chuckle. “The gardeners here would kill me if I got any stain on the plants.”

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